November 29, 2016

HOSPITAL MOMENTUM: Human Centered Design at MSKCC 9:30 AM  -  9:45 AM HOSPITAL MOMENTUM: Human Centered Design at MSKCC Main Stage

HOSPITAL MOMENTUM: Human Centered Design at MSKCC

Ophelia Chiu was given charge of bringing Human Centered Design to one of the top cancer care centers in the world long before HCAHPS and threatened medicare clawbacks put the fear of unhappy patients into us all.  Her work spans almost a decade of designing and building patient-centered solutions from the inside-out.  She will give a brief overview of her work and tell us a little about how Hospitals can lead in human centered design.